Note: The spoken Chinese Mandarin language has 4 spoken tones. We have attempted to re-create those below where after each syllable we tell you (1), (2), (3), or (4) as they correspond to each of the 4 tones. We encourage you to complement your Xianzai.com Emergency Chinese newsletter with a good offline study program.

Returning something: tui(4) huo(4)

NEW WORDS
Please: qing(3)
Refund: tui(4) kuan(3)
Faulty: you(3) mao(2) bing(4)
Warranty: bao(3) zheng(4)
Receipt: shou(1) ju(4)

LESSON

• Do you have a return policy?
  ni(3) men(2) you(3) tui(4) huo(4) gui(1) ding(4) ma?
  
• Can I get a refund on this product?
  zhe(4) chan(3) pin(3) wo(3) ke(3) yi(3) de(2) dao(4) tui(4) kuan(3) ma?
  
• The product is faulty.
  zhe(4) chan(3) pin(2) you(3) mao(2) bing(4).
  
• Can I have a receipt please?
  qing(3) gei(3) wo(3) yi(4) zhang(1) shou(1) ju(4)?

* Tip: Most stores in China have a 'no refund' policy. Once you have paid for something, it is yours and cannot be returned. Add to this fact that most products don't come with a warranty or guarantee, and you can see that China can be a real "buyer beware" shopping experience.

Before you have paid for anything, ask the retailer to take product out of the box or bag and try it out. Inspect things very carefully and if you are not happy make sure you let the seller know.